Frequently Asked Questions

What is Hiker Direct and who can register?

Hiker Direct is a program that provides discount camping gear such as tents, sleeping bags, backpacks and other great camping products to members of various scouting organizations in the United States. If you are a member of such an organization, you can register for our program to browse the camping gear that we offer at discounted prices exclusive to scouts.

How can I see photos and specifications of the products you offer?


How and when are shipping costs determined?

Beginning in 2018, we are providing a definitive shipping cost for all orders placed on the Order page. The shipping cost will be based on the order subtotal, and we still offer free shipping to all orders over $99.*

Order Total Shipping Cost
$0 – $29.99 $9.99
$30 – $98.99 $14.99
$99+ FREE

* Shipping chart and free shipping apply only to orders sent to the continental United States. All shipping to Alaska and Hawaii is $35.00.

When will my order ship?

For regular stock items ordered from our online order form, the order will be shipped within 2 to 3 business days. Items from the sales item page will be shipped 2 to 3 business days after the arrival of payment.

Note: If you need your order expedited, please place your order by calling us at 888.908.2044, Monday through Friday, 8 a.m. to 4:30 p.m. Central Standard Time.

Is the Hiker Direct program associated with the Boy Scouts of America?

No, Hiker Direct is an independent service that has no affiliation with the Boys Scouts of America, the Girl Scouts of the USA, or any other established scout organization.

Why the name change from Scout Direct to Hiker Direct?

Due to concern that "Scout Direct" may give the false impression that we had an official affiliation with the Boy Scouts of America, we changed to Hiker Direct to avoid misleading our program members.